INTRODUCTION

The course is appropriate for professionals and laypeople who wish to learn about managing and controlling debt in their organizations. The training outlines the procedures to follow when dealing with customers that have unpaid invoices.

COURSE OBJECTIVES

• Understanding the collection of past-due customer invoices.
• Understanding the Debtor Ledger Questionnaire to assess office practices and spot systemic flaws.
• Developing methods to cut current customer debt.
• Utilize overdue invoice tactics to get in touch with clients.
• When speaking with an overdue invoice customer, use a phone script and be prepared with any possible queries.

DURATION

5 Days

WHO SHOULD ATTEND

This course is designed for administrative, business, and financial professionals who oversee the effective management of debt as well as the management of credit accounts.

COURSE OUTLINE

• Introduction to credit control and debt management
• Cost of running a ledger
• Labour costs
• Bad debts costs
• Evaluation of business procedures
• Business procedure inefficiencies
• Procedures for credit control
• Procedures and policies
• Ledger currencies
• Activities on debt collection
• Payments, complaints and reports
• Strategies of overdue
• Customer excuses
• Meetings
• Complaints
• Phone call preparations
• Phone call script
• Problems of cash flows

GENERAL NOTES

• Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
• The participants receive training manuals and supplementary reading materials.
• Participants who complete this course successfully will receive a certificate.
• We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
• The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
• The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
• Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org