INTRODUCTION

The presence of conflict in our lives is unavoidable, but how we perceive it and respond to it can transform it from a painful experience into an opportunity for growth. Conflicts typically have their underlying causes in place long before violence breaks out. In most cases, the escalation is what transforms a tranquil situation into a bloody and catastrophic war.

Early warning signs must be identified and addressed before violence becomes too destructive if conflict prevention is to be effective. This course will help you comprehend how conflict can be beneficial and expose you to skills and tactics that will help you cope with conflict situations in an efficient manner.

COURSE OBJECTIVES

By the end of the course, participants should be able to:

• Identify conflict causes;
• Describe how diversity and differences can be embraced;
• Display strategies that prevent conflict from escalating;
• Display techniques to demonstrate empathy and rapport;
• Problem-solve quickly and effectively;
• Handle customer complaints appropriately;
• Negotiate a favorable resolution.

DURATION

5 Days

WHO SHOULD ATTEND

Because conflict is an inherent component of life, practically everyone deals with conflict on a daily basis in one way or another. Therefore, the training is intended for negotiators, community members, conflict managers, project managers, and others involved in maintaining the peace

COURSE CONTENT

Module 1: Core terminologies of Conflict and its basics

• Nature of conflict
• Functions of conflict
• Conflict resolution: Terms and Definitions
• What courses disputes and conflict
• The Circle of conflict
• The relationship between conflict and human rights
• The relationship between human rights and human needs

Module 2: Intervening Conflicts

• Spectrum of response to conflict
• Roles played in conflict situations
• Cultural aspects influencing conflict resolutions
• Conflict analysis
• Tools for conflict analysis

Module 3: Negotiation

• What is Negotiation?
• Negotiation skills
• Strategies and outcomes of a dispute
• Position and interests
• Positional negotiation

Module 4: Communication

• Description of communication
• Active listening
• Effective questioning
• Paraphrasing
• Honest communication
• Framing and reframing: Moving beyond rhetoric and threats

Module 5: Mediation

• Mediation as a means of conflict resolution
• Roles played in conflict situation
• Stages of the mediation process
• Stage 1: introduction
• Stage 2: conflict description
• Stage 3: problem-solving
• Stage 4: agreement
• Convening Multi-party stakeholders Negotiation

GENERAL NOTES

• Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
• The participants receive training manuals and supplementary reading materials.
• Participants who complete this course successfully will receive a certificate.
• We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
• The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
• The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
• Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org