INTRODUCTION

This engaging and cutting-edge training program will teach you to the most cutting-edge methods for controlling staff performance, attitude, and behavior. Managing performance is about having the appropriate tasks completed by the appropriate individuals. It entails managing personnel in accordance with the organization's vision and mission and ensuring that all parties are aware of and understand the organization's strategic goals..

All managers, leaders, and professionals must have a thorough understanding of employee attitudes, human behavior, and psychology. Attending this crucial 5-day training course will advance your professional career.

COURSE OBJECTIVES

By the end of the course, participants should be able to:

• Examine the fundamentals of organizational dynamics.
• Distinguish between talent management and succession planning.
• Define performance management. Describe how to control performance decline.
• What are the main elements of emotional intelligence (EI)?
• Make a case for proper performance evaluations.

DURATION

5 Days

WHO SHOULD ATTEND

This training program is appropriate for a wide range of professionals; but it will especially help:

• All Leaders and Managers
• All HR and Learning and Development Professionals
• Engineers, Project Managers, Technical Leads, and Financial Professionals transitioning into a people management or leadership role
• Individuals who are new to managing people and are seeking an understanding of human behavior
• Individuals who have recently been promoted into a people management or leadership role

COURSE CONTENT

Day One: Understanding Yourself and Others

• Exploring human psychology
• Your Johari window
• How are attitudes formed?
• Your personality style explored
• Understanding Emotional Intelligence (EI)

 Day Two: Performance Improvement Planning (PIP)

• Introduction to performance management of people
• Understanding performance decline and the factors affecting performance
• Work performance interviewing
• Communication skills for the performance interview
• Managing good performance – behavioural reinforcement theory

 Day Three: Driving Performance through Talent Management

• Talent management – explored
• Employee resourcing: best practices
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management

 Day Four: Giving Feedback and Making Appraisal Work

• The principles of effective performance appraisal
• Performance management in a multi-cultural setting
• How to deal with common mistakes and minimise failure
• How to structure an appraisal meeting - a step-by-step outline
• Giving feedback with Emotional Intelligence (EI)

Day Five: Dealing with ‘Difficult’ People

• Providing appropriate career-path planning - supporting development
• Dealing with difficult people and stakeholders
• Behaviour styles – passive, aggressive, passive-aggressive & assertive
• Handling aggression in others
• Personal Action Planning

GENERAL NOTES

• Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
• The participants receive training manuals and supplementary reading materials.
• Participants who complete this course successfully will receive a certificate.
• We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
• The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
• The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
• Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org