Key Performance Indicators And Optimisation Training

  • Overview

INTRODUCTION

You can upgrade or implement measurement systems in your department or business thanks to this training course. The training program uses performance indicators and success variables to connect activity and plan. The training course explains the distinctions and relationships among critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs), as well as how to select the most important few measurements from the large number of indicators that the majority of organizations employ.

You will learn a potent technique for putting into practice an effective performance measurement system, explore a variety of tested performance metrics, and utilize Excel to create practical Dashboard and Scorecard spreadsheets.

COURSE OBJECTIVES

By the end of the course, participants should be able to:

  • Realize the advantages of using a successful performance measurement system;
  • Comprehend the idea of strategy and strategy execution;
  • Deploy a successful methodology for developing and implementing performance metrics;
  • Address the human factors of performance measurement system implementation;
  • Design and develop dashboards and scorecards in Excel;
  • Assess and choose success factors/CSFs and performance measures/KRIs/KPIs.

DURATION

5 Days

WHO SHOULD ATTEND

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All personnel involved in developing and implementing Performance Measures
  • Advisors, planners, and others developing Scorecards and Dashboards
  • Functional, Line and Operational Managers
  • Process Improvement/Quality managers
  • Project / PMO Managers

COURSE CONTENT

Day One: Understanding the Current Situation and the Need for Change

  • What is Performance Measurements and Management
  • The need for performance measurement
  • Current methods of measurement and common failings
  • Characteristics of good measures
  • Defining Strategy and how to translate it into action and Execution
  • Barriers and Success Factors related to Strategy Execution 

 Day Two: Driving the Mission statement/aims into the Organization through Success Factors

  • Building a Strategy Focused Organization (SFO)
  • Balanced Scorecard and the Performance Metrics – The 4 Perspectives
  • Examples of Specific Metrics – Financial Perspective
  • Defining Critical Success Factors
  • Characteristics of Key Performance Indicators
  • Organization Excellence

 Day Three: Planning to Implement Performance Measurement

  • Foundation for Successful Management – The Best Practice Model
  • How to develop and Standardize Performance Metrics
  • Examples of Specific Performance Metrics – Customer Perspective
  • The 6 phase model for implementing a successful Performance Measurement System
  • Implementation Phase 1: Gaining management commitment and selecting a winning team

Day Four: Developing and Implementing Success Factors and Performance Measurements

  • Identifying and managing human factors in performance measurement
  • Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
  • Examples of Specific Performance Metrics – Process Perspective
  • Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
  • Implementation Phase 4: Performance Contracts Framework
  • Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
  • Examples of Specific Performance Metrics – Learning and Growth Perspective

Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”

  • Excel: Advanced features and skills for Dashboards and Scorecards including the following
  • Introduction and Dashboard Discussion
    • Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
    • Excel hands-on Exercise – Develop a Dashboard
  • Excel hands-on Exercise – Develop a BSC
  • Implementing Phase 6: Maintenance and Embedding the System
  • Review and wrap up

GENERAL NOTES

  • Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
  • The participants receive training manuals and supplementary reading materials.
  • Participants who complete this course successfully will receive a certificate.
  • We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
  • The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
  • The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
  • Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org

Course Schedule:
Dates Duration Fees Location Action