INTRODUCTION

Crisis can take many different shapes. Every business must have practical tools and strategies for handling extremities since emergencies that might disrupt the efficient operation of any entity, no matter how large or little, are inescapable. Effective crisis management system design and implementation can empower enterprises to immediately counter and respond to any impending crisis, ensuring business continuity and preventing the occurrence of tremendous harm to the workforce and stakeholders..

This thorough course covers all aspect of crisis management procedures, from planning and implementation to risk reduction and compliance. The Crisis Management System's operational structure, protocols, and international best practices will all receive special consideration. The course will equip its participants with useful techniques, useful tools, and crucial abilities for making quick judgments that are beneficial at various crisis stages.

COURSE OBJECTIVES

At the end of the course, the participants will be able to:

• Develop Incident Management arrangements for the organization.
• Create and validate an effective crisis management strategy.
• Manage incidents and organizational crisis by adhering to relevant strategies.
• Utilize useful tools for locating occurrences and potential threat regions.
• Encourage ownership and accountability among all stakeholders to ensure effective crisis management.
• Define the duties and responsibilities of the crisis management team.
• Establish and operate a crisis management command center.

 DURATION

5 Days

WHO SHOULD ATTEND

This training course is suitable to a wide range of professionals but will greatly benefit:

• Crisis Management Professionals and Specialists
• Security Managers and Officers
• Government Representatives involved in crisis management
• Senior and Mid-Level Managers and Supervisors
• Internal Audit and Control Specialists
• Facility Managers
• Risk and Compliance Officers
• Anybody interested in crisis management and response.

COURSE CONTENT

Day 1

• Defining the Crisis
• Understanding Crisis Management and its importance
• Ways for Managing crisis
• Determining Contemporary business risks, their range and scope

Day 2

• Types of Crises
• Physical and Non-Physical Damage Crises
• Developing and Implementing Emergency Plans
• Business Continuity and Prevention Plans
• Business Resumption and Emergency Response Plans.

Day 3

• Understanding the Process of Crisis Management
• Pre, Acute and Post Crisis Stages
• Steps for Crisis Management
• Mitigation Processes
• Crisis Management and Communications
• Developing and Implementing Business Continuity Management strategy
• Command and Control Issues: Operational, Tactical and Strategic
• Reputation Management.

Day 4

• Crisis Management Structure
• Executive Management team, its roles and responsibilities
• Crisis Management Team, its roles and responsibilities
• Crisis Communications Team
• Crisis Communications Policy
• Crisis Management Plans, their implementation and validation
• Incident Management and Aftermath
• Alerting & Warning.

Day 5

• Command Center and Crisis Management Checklist
• Putting Crisis Management Plan into action
• Post Incident Actions and Evaluations
• Leadership after the Crisis: Rebuild, Reassure, Review & Restore
• Updating Crisis Management Plan
• Risk Management and Mitigation

Comparing Crisis Management and Risk Management

GENERAL NOTES

• Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course..
• The participants receive training manuals and supplementary reading materials.
• Participants who complete this course successfully will receive a certificate.
• We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
• The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
• The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
• Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org.