INTRODUCTION
Management systems are tools for improvement that provide guidelines for effective management techniques. This course seeks to give participants the abilities to create management systems that are appropriate for particular enterprises.
COURSE OBJECTIVES
- Develop and execute a culture of quality performance and excellence in the workplace.
- Understand the concepts of performance excellence and quality management.
- Identify the frameworks that have improved the effectiveness of quality management.
- Recognize how to increase client happiness.
- Learn how to make a business's operations more effective and efficient.
- Learn how to make a business's services and products better.
DURATION
5 Days
WHO SHOULD ATTEND
Entrepreneurs, high management, and quality personnel are the course's primary audience. The training aims to teach participants skills in the creation of quality management systems.
COURSE OUTLINE
Introduction to quality management systems
- Meaning of quality
- Techniques, principles and practices of quality management systems
- Quality levels
- Organizational total quality
- Non-Profit organizations and public sector quality control
- Frameworks of quality management
- Strategic planning and leadership
- Quality of leadership
Customer focus
- Customer satisfaction
- Customer information identification
- Management of customer relationship
- Customer satisfaction measurement
Work system
- Management of high performance workforce
- High performance work systems development
- Sustenance and management of work system
Process Management
- Business processes redesigning work processes
- Control and improvement of process
Performance
- Measuring performance and management of information
- Scope of performance measuring
- Development of performance measuring system
- Performance data analysis
- Organizational culture of performance excellence
Management Change
- Sustaining a quality institution
- Cost of quality
- Measurement of quality cost
- Reporting of quality cost
- Quality costing and decision making
- Development of standards
- Performance reports
GENERAL NOTES
- Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
- The participants receive training manuals and supplementary reading materials.
- Participants who complete this course successfully will receive a certificate.
- We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
- The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
- The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
- Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org